Tag: Customer Satisfaction
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How Technology Elevates Guest Engagement in Hotels
Guest engagement doesn’t stop at the front desk! Here are four ways technology can improve your guest engagement strategy. 1. Reward Repeat Guests A loyalty program is a powerful marketing strategy to engage with hotel guests. With a loyalty program, properties can attract and retain customers by offering them discounts or rewards through a point…
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Leveraging Cost-Effective Technology to Raise Satisfaction & Efficiency
Delivering an unrivaled, top-quality guest experience remains at the forefront of successful hospitality, even during a pandemic. And, as the hospitality industry emerges from the serious impact of COVID-19, hoteliers are examining their bottom line while determining how to deliver an exceptional experience for both guests and staff. As a result, many are re-evaluating their…